Strong communication skills are a critical factor for success in business, and indeed life.


Communication is a constant for all of us. We are communicating, even when when don’t want to. Unfortunately, that is a major part of the challenge. We take our ability to communicate for granted. This inevitably leads to misunderstandings and confusion; even conflict.  Here are some of the common traps we fall into.

Common Communication Traps

  • We communicate our way, assuming others are the same as us (they’re not)
  • We assume and interpret the actions and intentions of others – often to suit our own ideas
  • We rarely take a few moments to really listen and understand another’s point of view
  • We don’t ask enough (or any) questions
  • Our words and actions are not aligned.

Communication Skills: Example objectives


  • Be able to use communication to build rapport and strong relationships
  • Understand the advantages and disadvantages of your own communication approach
  • Know how to identify and adapt to the communication preferences of others
  • Recognise the critical importance of aligning verbal and non-verbal signals
  • Be able to ask effective questions and seek first to understand others
  • Be able to give and receive high quality, high value performance feedback
  • Be able to handle difficult conversations confidently and effectively
Communication Skills are the life blood of success

Comments from delegates

This training is useful for any single situation of your life.
The training was perfect and I truly believe that I can apply my learning into my day to day activities.
Very good examples and very pro active.
Richard did a great Job. He was engaging and entertaining and I got a lot out of the training on communication skills.

Typical Communication Skills Workshop

Fundamentals and Principles

Understanding the communication process

Why we delete, distort and generalize, and the impact that has

Identifying what makes communication successful

What are you trying to communicate and why?

We all speak the same language ……….. don’t we?

Different Perspectives

What makes your map the right one?

Valuing different perspectives

Core Communication Styles

Identifying your personal preferences

How to spot the preferences of others

Why words really matter

Your voice as a tool – the importance of pace, modulation, volume, emphasis

The power of pauses

Non-verbal communication

What to do and what to avoid

The risks of mixed messages

Making real connections

How to build rapport

The power of questions to engage