Typical Communication Skills Workshop
Fundamentals and Principles
Understanding the communication process
Why we delete, distort and generalize, and the impact that has
Identifying what makes communication successful
What are you trying to communicate and why?
We all speak the same language ……….. don’t we?
What makes your map the right one?
Valuing different perspectives
Core Communication Styles
Identifying your personal preferences
How to spot the preferences of others
Why words really matter
Your voice as a tool – the importance of pace, modulation, volume, emphasis
The power of pauses
What to do and what to avoid
The risks of mixed messages
Making real connections
How to build rapport
The power of questions to engage